Systems Support Technician

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DEPARTMENT:

Information Services & Technology

DATE POSTED:

February 18, 2026

CLOSING DATE:

Open Until Filled

HIRING RANGE:

$58,135 - $68,000
POSITION NUMBER:

JOB TYPE:

Full-Time, 37.5 hrs/week, Non-Exempt

SUMMARY OBJECTIVE:

The purpose of this position is to provide responsible technical and skilled work, installing,
troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.
This class works under general supervision, independently developing work methods and
sequences.

ESSENTIAL FUNCTIONS:

The essential functions listed below are those that represent the majority of the time spent
working in this class. Management may assign additional functions related to the type of
work of the class as necessary.

• Provides training for specific computer applications and systems.

• Plans, installs and tests new equipment and software.

• Configures, setup and maintain master stations, reservation stations, and print release
software.

• Assists in maintaining personal computer and terminal equipment database.

• Troubleshoots hardware problems related to PCs, terminals, and peripherals.

• Produce system reports.

• Troubleshoots software problems related to office automation and applications programs.

• Performs minor in-house repairs on PCs and coordinates major repairs with equipment
vendors.

• Develop and document IT standards and procedures, including maintenance and
operational protocols, to enhance department IT infrastructure.

• Deliver superior customer service, ensuring effective communication with both internal and
external stakeholders.

• Coordinates support with Durham County Information Technology Department.

• Provides user support in installing and using PCs, terminals, peripherals, and applications
software.

• Performs related work as assigned

KNOWLEDGE,

SKILLS AND ABILITIES

:

• Thorough knowledge of personal computer technology.

• Ability to install PCs, operating systems, and applications software.

• Ability to work independently or as a team member to identify requirements, find and
evaluate alternatives, present solutions, make recommendations and follow projects
through to completion.

• Ability to take initiative and use creative and innovative thinking to find solutions to
computer or technical problems.

• Ability to serve as a team member, providing coordination and leadership to other team
members.

• Ability to establish and maintain effective working relationships with users, peers and
department officials.

• Ability to communicate effectively orally and in writing.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.

• Two (2) years of technical support for IT hardware and software or related experience or
an equivalent combination of education, training, and experience.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and
body movement.

• Performs sedentary work that involves walking or standing some of the time and involves
exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard
operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even
though precautions have been taken.

• None.

SPECIAL CERTIFICATIONS AND LICENSES:

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide
reasonable accommodations to qualified persons with disabilities. Prospective and current
employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES:

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business…