Customer Success Engineer - Digital Printing Press

Be the Expert Customers Count On.

Location: Durham, NC

Travel Required: Up to 75%

Advantage Technical is hiring on behalf of our client for a Customer Success Engineer (Field Service Technician) in Durham, NC, offering $26-28/hour. If you enjoy hands-on technical work, problem-solving in the field, and building strong customer relationships, this role puts you at the center of it all.

As a Customer Success Engineer, you'll install, maintain, and repair HP Indigo digital presses, ensuring peak performance and uptime at customer locations. This field-based position blends advanced technical troubleshooting with customer onboarding, operator coaching, and production ramp-up support to drive long-term success.

What You'll Do:

• Install and commission HP Indigo presses at customer sites
• Diagnose and resolve electrical (AC/DC), mechanical, and software issues
• Perform preventive maintenance, upgrades, and press calibrations
• Provide responsive on-site and remote technical support
• Deliver structured ramp-up training for operators and production teams
• Educate customers on workflow, color management, troubleshooting, and quality control
• Document service activity and partner with internal technical teams
• You'll also utilize advanced diagnostic tools and AI-enabled systems to accelerate troubleshooting and improve service efficiency.

Skills & Expertise You Bring:

• Technical diploma or degree in Electronics, Mechanical Engineering, or related field
• 3+ years of Digital Printing Equipment field service experience
• Strong troubleshooting skills and ability to use a multimeter
• Understanding of digital press technology and workflow systems
• Excellent communication and customer training abilities
• Flexibility to travel frequently

Benefits Offered:

• $26-28/hour competitive pay
• Comprehensive Indigo training and certification
• Career development within a global organization
• Medical, dental, vision, and life insurance options available.
• 401(k) - an optional savings plan to build toward your future.

Ready to take your field service career to the next level across the nation? Apply now and help customers perform at their best.

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About Us

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.

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