Business Operations Data Manager

Introduction

At IBM Research, we are the innovation engine of IBM. Exploring what’s next in computing and shaping the technologies the world will rely on tomorrow. From advancing AI and hybrid cloud to pioneering practical quantum computing, we anticipate challenges and unlock new opportunities for clients, partners, and society. Working in Research means joining a team that accelerates discovery at the intersection of high-performance computing, AI, quantum, and cloud.

You’ll collaborate with leading scientists, engineers, and visionaries to push boundaries and turn ideas into reality. With a culture built on curiosity, creativity, and collaboration, IBM Research offers the opportunity to grow your career while contributing to breakthroughs that transform industries and change the world.

'- Maintain and update sales databases and dashboards (in IBM Sales Cloud powered by Salesforce)

• Support the sales team and help influence strategy by analyzing data to identify trends and make recommendations based on insights
• Ensure data accuracy and consistency by managing data hygiene, identifying errors or anomalies, and addressing with the appropriate stakeholders to resolve.
• Collaborate with sales, finance and business controls teams to gather requirements and support reporting needs.
• Create and manage internal operations metrics dashboards (cycle time, cost, etc)
• Help enable internal reporting consistency by working with finance (CFOs office) and sales to centralize data in and internal platform leveraged across IBM (Enterprise Performance Management)
• Assist in the development and automation of reports and metrics for business performance tracking.
• Document data management processes and contribute to continuous improvement initiatives.
• Provide ad hoc data analysis and insights to support strategic decision‑making.
• Support audits and internal reviews by providing timely and accurate data.

Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field.

2+ years of experience in operations support, data management or similar role.

Eagerness to learn and grow within a data‑driven environment.

Excellent attention to detail and organizational skills.

Ability to manage multiple tasks and meet deadlines in a fast‑paced environment.

Strong communication skills and ability to work collaboratively across teams.

Strong proficiency in with data management and project managements tools

Basic understanding of data governance, compliance, and business controls.

Experience with CRM systems (e.g., Salesforce) or ERP platforms is preferred.

Familiarity with SQL or other data query languages is a plus but not required.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.