Systems Support Technician

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DEPARTMENT: Information Services & Technology

DATE POSTED: February 18, 2026

CLOSING DATE: Open Until Filled

HIRING RANGE: $58,135 - $68,000

POSITION NUMBER:

JOB TYPE: Full-Time, 37.5 hrs/week, Non-Exempt

The purpose of this position is to provide responsible technical and skilled work, installing, troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department. This class works under general supervision, independently developing work methods and sequences.

• Provides training for specific computer applications and systems.
• Plans, installs and tests new equipment and software.
• Configures, sets up and maintains master stations, reservation stations, and print release software.
• Assists in maintaining personal computer and terminal equipment database.
• Troubleshoots hardware problems related to PCs, terminals, and peripherals.
• Produces system reports.
• Troubleshoots software problems related to office automation and application programs.
• Performs minor in-house repairs on PCs and coordinates major repairs with equipment vendors.
• Develops and documents IT standards and procedures, including maintenance and operational protocols, to enhance department IT infrastructure.
• Delivers superior customer service, ensuring effective communication with both internal and external stakeholders.
• Coordinates support with Durham County Information Technology Department.
• Provides user support in installing and using PCs, terminals, peripherals, and application software.
• Performs related work as assigned.

• Thorough knowledge of personal computer technology.
• Ability to install PCs, operating systems, and applications software.
• Ability to work independently or as a team member to identify requirements, find and evaluate alternatives, present solutions, make recommendations and follow projects through to completion.
• Ability to take initiative and use creative and innovative thinking to find solutions to computer or technical problems.
• Ability to serve as a team member, providing coordination and leadership to other team members.
• Ability to establish and maintain effective working relationships with users, peers and department officials.
• Ability to communicate effectively orally and in writing.

• High School Graduation or GED equivalent.
• Two (2) years of technical support for IT hardware and software or related experience or an equivalent combination of education, training, and experience.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

None.

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and…