Operations Specialist

As an Operations, Specialist, you play a critical role in the everyday success of the organization. In this administrative business operations role, you will have indirect responsibility for leading and supporting fulfillment teams, providing customer support, and designing efficient and effective routes. You will need to remain calm under pressure, utilize professional judgement, and practice excellent communication to achieve the desired outcomes of this role.

You must be located in the Raleigh/Durham, North Carolina area.

Order intake processing to include:

• Order entry into order management system (OMS)
• Date confirmations
• Note entry
• Parts / tools / accessory procurement and validation for future orders
• Permitting and licensing requirement actions

• Designing routes to meet customer experience and financial expectations
• Resource assignment and route communication
• Capacity and market setup review and subsequent action
• Product availability review and communication
• Real time route monitoring and communication
• Connect directly with fulfillment resources to advise, support, and solve situations that arise

• Inbound and outbound customer communication via email, phone, and chat to include:
• Job site readiness confirmations
• Reschedule requests
• Escalations and damage claim resolution
• Route progress / impact updates

• Prepare and present business updates on market-level performance
• Produce insights used to drive growth, cost reduction, and over performance management
• Perform root cause analysis by deconstructing customer experiences
• Validate and take action on vendor and customer invoicing
• Complete audits of order details and job completion resulting in improved accuracy and revenue

• High school diploma or equivalent

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

We provide employment opportunities to all employees and applicants for employment without regard to race (inclusive of traits associated with race, including but not limited to hair texture and hair styles such as braids, locs and twists), color, religion, sex (including sexual orientation, gender identity and gender expression), pregnancy, citizenship, national origin, age, disability (including mental health), military service, veteran status, genetic information, union membership, creed, marital status, familial status, status with regards to public assistance, membership in a local human rights commission, use of lawful consumable products, or any other status protected by law.