Developer - HR Service Delivery

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Primary role: This person in this role will be responsible for the development, maintenance, and operations of the Service Now platform with a focus on HR Service Delivery application for Duke University Health System and Duke University. The preferred candidate should be a skilled, experienced Developer and ideally have experience with Service Now operations, configuration, and customization along with experience in working with HR and/or HR Service Delivery.

The preferred candidate should be experienced in working in a diverse development environment supporting an enterprise application. The preferred candidate would also have experience in Agile development methodologies.

• Ensure smooth and top-quality delivery of projects in collaboration with the project manager and the project team.
• Collaborate & communicate with HR partners on requirements improvements & delivery of improvements to HR Service Delivery application.
• Participate in the full software development life cycle:
  Analysis, Design, Development, Testing, Documentation, Training and Operational Support.
• Ensure project scope and objectives are accomplished within the prescribed time frame and funding parameters.
• Insight on functional and non‑functional requirements related to the technical delivery of the project.
• Perform Service Now implementation tasks including but not limited to configuration, integration, custom programming.
• Develop and document best practice approaches and reusable assets.
• Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.
• Document and follow established processes for Operational and Agile/Project development work.
• Perform system and application configuration and management.
• Provide customer support for tickets assigned to the Service Now team.
• Ensure smooth flow and support of high/critical tickets both during and after normal work hours.
• Troubleshoot and resolve hardware and software problems.
• Use SCRUM/Agile development methodologies.
• Proven success in development projects at an enterprise level.
• Knowledge and understanding of software architecture principles as applied to solutions and application architectures, specifically for portals, websites, and systems integration projects.

• Support all Agile/Scrum ceremonies including Grooming, Scrum, Release/Sprint planning, Demo and Retrospective, etc., and follow‑up on action items from these meetings.
• Multi‑tasking skills to effectively balance Releases and Maintenance activities, managing ticket queues and meetings.
• Conduct Analyses for the adoption of new Service Now modules.
• Serve as a resource for staff, fielding questions and educating on best practices.
• Proactively apprise management of emerging technical issues that may require attention.
• Keep abreast of IT industry trends and best practices.
• Ensure compliance with set Policies, Procedures, and Standards.

Bachelor's degree in a related field or equivalent experience preferred.

The preferred candidate will have minimum 2 years of Service Now experience and five years of related IT experience including:

• Service Oriented architecture and web services integration via REST.
• AJAX, JavaScript.
• Integration (interfacing) of enterprise software systems.
• UI/UX design, Angular JS, HTML, CSS,…