IT Supporter

IT Supporter-2 page is loaded## IT Supporter-2remote type:
Hybrid (remote and on-site) locations:
Durham time type:
Full time posted on:
Posted Todayjob requisition :
JR101190
** Protecting our tomorrow
*
* Job Title:

** IT Supporter
*
* Location:

** Durham, NC
** Department:
** IT End User Services
*
* Reports To:

** Manager, IT End User Services
** Salary Range: **$60,000 – $85,000**## ## About Bavarian Nordic At Bavarian Nordic, we are dedicated to protecting lives and advancing global health through innovative vaccines. As a global leader in smallpox and mpox vaccines, our growing portfolio includes market-leading vaccines against rabies, chikungunya, cholera, and typhoid. Our mission is simple: to improve quality of life worldwide by preventing infectious diseases.

We are headquartered in Denmark and have offices across Europe and North America.## ##

Position Overview As our new IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with minor projects as needed. You will play a central role in ensuring stable and efficient IT operations across the entire organization.

You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. You will not be personally responsible for compliance, but it is important to understand the context in which our users work. We provide training in the GxP-related aspects relevant to IT support.## ##

Key Responsibilities
* Handle support requests and provide support for hardware, software, and networks
* Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications
* Escalate complex cases to other departments and update ITSM documentation
* Assist with onboarding/offboarding, including setup of user accounts and devices
* Support IT projects and help ensure GxP compliance in regulated environments## Qualifications
* Experience in a similar IT support role, preferably in a regulated company
* Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking
* Familiarity with ITIL processes and ticketing systems
* A proactive, service-oriented approach
* The ability to work independently and learn about GxP## Why Join UsJoin a passionate, mission-driven global biotech committed to protecting lives. At Bavarian Nordic, you’ll find a collaborative culture, flexible work environment, and opportunities for ongoing professional development and growth.## ## Equal Opportunity Employer Bavarian Nordic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
* Founded in 1994, we have +30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our commercial product portfolio contains market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America. Our values – our Bavarian Nordic DNA, as we like to call it – are what guide our actions every day.

We act as persistent pioneers, embrace change, value being boosted by the team, and believe in protecting lives every day. If that is also a part of your DNA, we invite you to join us in Bavarian Nordic! Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status**.**#LI-MA1
** Founded in 1994, we have +30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our commercial product portfolio contains market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America. Our values – our Bavarian Nordic DNA, as we like to call it – are what guide our actions every day.

We act as persistent pioneers, embrace change, value being boosted by the team, and believe in protecting lives every day. If that is also a part of your DNA, we invite you to join us in Bavarian Nordic! Bavarian Nordic is an Equal Opportunity Employer.
* * All qualified applications will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
* #J-18808-Ljbffr