Associate Director of Client Technology, Managed Organizations; AA

Posted on March 30, 2020

You are mission driven and action oriented. You love to get involved, and work as part of a team to accomplish something great. Any job is your job if it helps the team succeed, and you thrive on variety. Today, you’re looking for a role where you can use those traits to make a real difference in the world by advancing the most important social issues facing humanity today.

Arabella Advisors seeks an entrepreneurial, socially engaged focused professional to help manage our client technology systems and processes in support of our clients’ innovative social sector projects. If you want the opportunity to work with a fast-growing and entrepreneurial team reshaping the charitable sector, then this job is for you.

The Associate Director of Client Technology will support and innovate our technological systems and processes for Arabella’s Managed Nonprofit Organizations team. This role is on the small but mighty client technology team and manages relationships with key clients and internal stakeholders. The scope of work will support our staff who manage a diverse portfolio of projects focused on effecting national and global change.

Candidates are highly encouraged to research fiscal sponsorship prior to a first interview.

Relationship Management and Client Service (45%)

• Manage technology needs of our managed nonprofit organizations; assess and recommend strategic priorities and client service solutions
• Build and maintain strong working relationships with technology stakeholders across the organization; ensure understanding of impact across all platforms and teams of system improvements
• Collaboratively problem-solve user needs and respond in a timely manner to inquiries with solutions and resources
• Identify trends in system user requests and create targeted resources
• Develop and deliver trainings and supporting resources

Systems Innovation, Development, & Maintenance (45%)

• Identify opportunities for improvements and serve as project manager on key initiatives
• Optimize platforms to deliver excellent service and lower costs of doing business
• Ongoing system evaluation, ensuring it’s optimized for efficiency, accuracy and user experience
• Lead and motivate Managed Organizations account staff and project users to develop and implement meaningful uses of our technology
• Content management and process documentation

Technology Standards and Policies (10%)

• Work with business development, IT, Finance, Managed Organizations, HR, and compliance on establishing explicit policies

• Bachelor’s Degree or equivalent experience
• Minimum of five years’ experience in technology, business analysis, and/or project management roles
• Excellent written and oral communication skills
• Strong entrepreneurial spirit and resourcefulness in problem solving including ability to understand and fully incorporate the perspectives of others
• Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment
• Demonstrated ability to forge and maintain strong ongoing relationships and to engage multiple stakeholders
• Experience or interest in philanthropy, nonprofits, foundation operations and management

Other Preferred Skills and Experience:

• Degree in technology, mathematics, business, finance or other related field
• Skills in software and systems, including Salesforce, Microsoft Office, Concur, Replicon, and helpdesk software such as Zendesk

• The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
• The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
• The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
• The…