Security Operations L2 Support

• Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation.
• Configuration changes as recommended by the L3 team
• Log analysis and management – (move logs from log server to reduce memory consumption / resource utilization)
• SNMP configuration on security devices.
• Patching the security HW/SW environment.
• Checkpoint Firewall rule changes.
• Building and troubleshooting VPN B2B ipsec tunnels. On Cisco ASA
• Bluecoat ( filter web traffic on corporate networks) changes.
• Creating reports and basic dashboards
• Vendor coordination and Follow ups (e.g. RMA, TAC, patch upgrade)
• Symantec End Point protection management.

· Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level

· Using the Symantec SOC portal for analyzing the logs, user administration, security control items

• SLA and KPI reports

• Checkpoint firewall (version R77.xx) :23 HA clusters
• Cisco ASA 51xx series
• Fire Eye ETP
• Symantec
• SOC & Security Analysis reporting

All your information will be kept confidential according to EEO guidelines.