MSP Level 1 Technician; Not Remote

MSP Level 1 Technician – Team Logic IT

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium‑sized businesses (SMBs). At Team Logic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required.

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement
• 401(k) and 401(k) matching
• Company parties
• Free food & snacks
• Vision insurance

• Provide remote and on‑site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
• Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring.
• Act as the first point of contact for all IT‑related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).
• Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
• Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery.
• Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.
• Assist with the installation and configuration of hardware and software for new and existing clients.
• Identify opportunities for process improvements and contribute to the development of best practices within the team.

• Education:
  
  A degree or diploma in Information Technology, Computer Science, or a related field.
• Experience:
  
  Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
• Technical
  
  Skills:
  
  Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite).
• Certifications:
  
  CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Problem‑Solving:
  Strong analytical and troubleshooting skills with a keen attention to detail.
• Communication:
  Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Customer Service: A customer‑focused approach with a commitment to delivering high‑quality service and building strong client relationships.
• Team Player:
  Ability to work effectively both independently and as part of a collaborative team.

• Experience with Remote Monitoring and Management (RMM) tools such as Ninja
  
  RMM.
• Experience with Ticketing Systems such as Autotask PSA, Service Now, Zendesk, or similar.
• Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
• Understanding of cloud platforms such as AWS, Azure, or Google Cloud.

• Fast‑paced and dynamic environment, focusing on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At Team Logic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients’ businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Team Logic IT Corporate.