Business Process Excellence Admin

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Role: $82,100

This role is located in Whitsett, NC

As a Process-Focused Super User, you will serve as the operational subject matter expert during site deployments of Manhattan and Associates WMS and OMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization.

Deployment Support & Execution

• Act as a liaison between warehouse operations, implementation engineers, and IT teams.

• Coordinate QA and UAT for site deployments.

• Support testing teams with test scripts, defect management, and execution tracking.

• Provide insights into operational workflows to guide system configuration and enhancements.

Training & Documentation

• Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.

• Assist in the creation and delivery of site-specific training materials for warehouse staff.

• Provide hands-on training and system walk-throughs to site teams.

• Act as a key on-site resource during go-live to troubleshoot and elevate issues as needed.

Operational Readiness & Stakeholder Engagement

• Partner with local operations teams to ensure alignment between system functionality and business processes.

• Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.

• Support building and optimizing blueprint for repeatable ongoing deployments.

• Serve as a key contact for site managers and customer leads during pre- and post-go-live support.

Education & Experience

• Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered.

• 3–5 years of experience in warehouse operations, logistics systems, or deployment roles.

• Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred.

• Prior involvement in software testing, training, or site deployment efforts is a plus.

Skills & Competencies

• Strong understanding of distribution center processes and how they map to Manhattan and Associates WMS functionality.

• Excellent communication skills with the ability to translate system behavior into operational impact.

• Comfortable leading training sessions and supporting users at all levels.

• Ability to travel to warehouse locations for deployment support.

• Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations.

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you…