Systems Support Technician; Durham

Description

LCCU is hiring!

The Systems Support Technician will provide technical support and assistance to end-users within the organization and work with the Systems Support team for server administration and core banking application support.
Primary responsibility will be to ensure the smooth operation of computer systems, software applications, and related infrastructure. Respond to support requests, troubleshoot issues, and collaborate with cross-functional teams to deliver effective solutions and maintain high user satisfaction.

• Provide technical assistance and support to end-users via various channels, including in-person, phone, email, or remote tools. Resolve hardware, software, and network issues promptly and efficiently. Guide users through troubleshooting steps and provide clear instructions or documentation.
• Receive and manage support tickets, ensuring timely resolution and proper escalation of complex or critical issues. Prioritize and triage incidents based on their impact and urgency. Monitor the status of open tickets and follow up with users to ensure satisfactory resolution.
• Administer user accounts, permissions, and access rights for various systems, applications, and network resources. Ensure proper user provisioning and de-provisioning procedures are followed. Maintain accurate user records and documentation.
• Install, configure, and update software applications and tools on end-user devices. Ensure compatibility and compliance with organizational standards. Guide software usage and troubleshoot software-related issues.
• Assist with hardware setup, installation, and configuration. Perform routine maintenance, repairs, and upgrades on desktops, laptops, printers, and other peripheral devices. Maintain an accurate inventory of hardware assets.
• Monitor system performance, availability, and capacity. Identify and address potential bottlenecks or issues proactively. Collaborate with system administrators and network engineers to optimize system performance and ensure reliability.
• Create and maintain documentation, knowledge base articles, and standard operating procedures for commonly encountered issues and solutions. Contribute to the knowledge base to facilitate self-service troubleshooting by end-users.
• Conduct training sessions and workshops to educate end-users on software applications, best practices, and security awareness. Develop training materials and user guides to enhance user knowledge and proficiency.
• Stay updated on emerging technologies, trends, and industry best practices. Evaluate new hardware and software solutions and provide recommendations to improve efficiency, productivity, and user experience.

Cur about joining our LCCU team? Here’s what you’ll need to bring along:

• High School diploma (or GED) required; 0-2 years of work experience in systems support work with laptops, desktops, and server administration of Active Directory and Microsoft Servers.
• 1+ years of Desktop Support and Help Desk experience.
• Experience with Microsoft Desktop technologies (Windows 10/11 Pro, MS 0365/M365 and Azure solutions.
• Fundamental understanding of DNS, DHCP, and TCP/IP as well network and server technologies.
• Experience with basic Windows Server Administration (Active Directory, Exchange, etc.) in a multisite, multi-language environment.
• Demonstrated strong interpersonal skills and proficiency with Microsoft Office and Server Systems.
• Team player who can manage multiple tasks in a fast-paced environment.
• Able to travel to other locations throughout the state as needed.
• Excellent communication skills with internal team and external vendors.
• Ability to manage time with strong organizational skills and keen attention to detail.
• Proven ability to solve problems creatively and proactively.
• Ability to learn quickly and work efficiently.

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an…