Employee Relations Business Partner

Docusign Employee Relations Business Partner

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a key member of our cohesive, values-driven team, the Lat Am ER Business Partner will act as both a trusted advisor and a culture steward. You will handle the full spectrum of sensitive and complex ER issues with empathy and rigor, including investigations, accommodation and caregiver requests. You will also develop, amend, and administer policies, conduct manager enablement sessions and participate in projects, as needed.

Crucially, you will leverage casework data to identify trends and provide proactive, strategic counsel to HRBPs and business leaders to mitigate risk, drive systemic solutions and foster a positive work environment.

This position is an individual contributor role reporting to Sr. Director, Employee Relations.

Responsibility

• Plan and conduct prompt, thorough, and impartial investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and other allegations related to potential violations of rules, regulations, policies, and procedures in partnership with Legal
• Analyze evidence, and document findings in clear, comprehensive, and professional investigation reports
• Communicate regularly to relevant stakeholders; including Legal, HR Business Partners, business leaders, and involved parties regarding pending investigations
• Ensure all investigations and employee relations remediation plans comply with applicable employment laws, regulations, and company policies and procedures
• Address accommodation and caregiver exception requests to ensure compliance, business alignment, seamless coordination, and exceptional service delivery for employees
• Utilize case management systems to track and analyze investigation data, identify recurring issues/trends, and recommend proactive mitigation strategies
• Create, update and administer HR policies and procedures that pertain to employee relations
• Conduct training to HR and managers regarding compliance related policies and procedures
• Participate in projects as needed

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in a related field
• 5+ years of related experience
• 3+ years of demonstrated ability conducting investigations, including interviewing complainants, witnesses, and respondents, analyzing investigative data, production of investigative documentation, and reporting out to relevant stakeholders
• Experience working in an international company with a shared services structure, within a matrixed environment
• Experience with employment and labor law, collective agreements and collaborating with Unions/Work Councils or shop stewards (if any)
• Fluent in English, Spanish, and Brazilian Portuguese
• Experience with Latin American labor laws regulations and general HR practices; particularly in Brazil and Mexico

Preferred

• High levels of empathy, discretion, and emotional intelligence to handle sensitive situations with care and that build trust with employees at all levels
• Proficiency in mediating disputes and finding equitable…