PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill

PIC-Front Office Supervisor – Springhill Suites Durham / Chapel Hill

Join CMC Hotels as a Front Office Supervisor at Springhill Suites Durham / Chapel Hill. This role is essential to maintaining guest satisfaction standards while training, coaching, and guiding the front desk team.

• Competitive wages based on experience
• Quarterly cash bonuses
• Paid vacation
• Holiday pay
• Medical, dental, vision insurance
• Sick leave
• 401(k)
• Life insurance
• Short‑term disability
• Marriott hotel discounts

• Supervise front‑office operations, working shifts as required and assisting, training, coaching, and guiding the front‑desk team.
• Interface with previous‑shift supervisors and managers to receive updates on hotel activities.
• Provide efficient check‑in/check‑out service.
• Demonstrate knowledge of hotel property and in‑house events.
• Inform guests about hotel policies, amenities, and services.
• Assist in attaining monthly brand‑standard goals for customer service, employee training, and brand recognition.
• Schedule front‑desk associates, keeping hours within budget and controlling overtime through manpower reporting.
• Ensure compliance with standard operating procedures, dress code policy, and uniform requirements.
• Resolve issues, coach, counsel, and mentor the front‑desk team for high‑quality operations.
• Maintain positive leadership, inspiring team members to exceed standards.
• Oversee flagging of checking in/out procedures and be familiar with all three working shifts, including the Night Audit shift.
• Serve as a role model of expertise, sharing knowledge to inspire the front office team.
• Ensure brand quality standards and requirements are met daily.
• Guarantee security for customers, employees, and property assets.
• Execute additional tasks or duties as assigned by hotel management to support property operation.

• Minimum 1 year of hotel experience.
• Self‑motivated, able to work independently.
• Strong work ethic and desire to succeed.
• Clean background check and reliable transportation.
• Solid basic accounting and math skills, comfortable with computers, excellent customer service and communication skills.
• Availability to work any shift from 7:00 am to 12:00 am and weekends.

Not applicable

Full‑time

Strategy/Planning and Information Technology;
Hospitality industry