Overnight Front Desk Agent

Job Description

Reports To:

Night Manager / Front Office Manager

General

Purpose:

Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

• Audit, balance, and report on all food and beverage outlets (restaurants, lounges, banquets, room service) cash and credit operations, including checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets to prepare daily reports.
• Balance and close all bank ticket codes.
• Run the night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check‑ins and check‑outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meetings with the Night Manager / room manager / Managing Director.
• Other duties as assigned by your supervisor or manager.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

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