Bellperson OVERNIGHT Shifts

Job Details

To serve and assist guests during their stay by creating a memorable and efficient arrival, check‑in, departure, and overall stay experience. Handle guest requests including help with luggage, transportation, information, and other needs.

• Greeting and assisting guests in a friendly and professional manner. Visible in the lobby area to recognize when assistance may be needed.
• Handling luggage and boxes at guest and group registration and departure, including tagging and storage when requested.
• Escorting guests to their rooms and promoting hotel amenities (irons, coffeemakers, blackout drapes, vending/ice machines, athletic club, video checkout, etc.).
• Assisting with the delivery of keys, mail, faxes, and messages in a timely manner.
• Providing area directions and information.
• Assisting guests with valet parking and securing taxis when requested.
• Transporting guests to and from the airport.
• Able to drive and maintain hotel vans, ensuring cleanliness, maintenance, and fueling.
• Delivering and picking up guest laundry.
• Keeping porte‑cochere free of debris and emptying trash cans daily.
• Answering telephones in a professional manner.
• Providing the RTP Shuttle Service when assigned.
• Using the GXP system to complete tasks and report issues or requests.
• Performing other assigned duties.

• One‑year public contact or customer service experience.
• Valid NC driver’s license and strong driving record.
• Excellent communication skills and customer‑service mindset.
• Basic computer and computational skills.
• Fluency in English (speaking, reading, writing).
• Problem‑solving ability and handling of service issues or complaints.
• Quick and efficient response to guest requests and business volume.
• General knowledge of the community and attractions.
• Willingness to learn about the hotel, its services, and facilities.
• Team‑player mindset providing excellent guest services.
• Availability for a flexible schedule including nights, holidays, and weekends.

• Ability to spend long hours moving, walking, sitting, standing, and crouching while performing duties, including vehicle entry and exit.
• Ability to lift up to 50 lbs. as needed.
• Maintains a strong personal image and uniform standards.

• Pay: hourly position starting at $15 per hour plus tips.
• Hours:
  
  Overnight shifts from 10 pm to 6 am.

Competitive wages. Eligible to participate in a comprehensive benefits package: medical/dental/vision plans, life insurance, short‑term and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, plus training & development and career advancement opportunities.

Our culture is guided by five Cornerstones—Quality, Integrity, Community, Profitability, and Fun. We strive to hire the best associates, provide a great work environment, and support career growth through training, development, and advancement opportunities.

We are proud to be an EEO employer (M/F/D/V) and maintain a drug‑free workplace.

If you seek a role where you can grow and be part of a fun team, this opportunity may be your answer. We are dedicated to exceeding guest expectations with excellent service.