Candlewood Suites Durham - Front Desk Agent

Candlewood Suites Durham - Front Desk Agent Address 1818 E NC Highway 54, Durham, NC, 27713

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Located in the heart of the Raleigh‑Durham area, the Candlewood Suites® Durham - RTP hotel's setting in Durham, NC is bursting with both business and entertainment opportunities. The hotel's location near Raleigh Durham International Airport (RDU) and I‑40. Research Triangle Park is the largest research park in the country and is only two miles away. The hotel's property is near Duke University, the University of North Carolina and North Carolina State University.

The Raleigh - Durham area offers a variety of entertainment. Spend a day walking through the Sarah P. Duke Gardens or visiting the North Carolina Museum of Life and Science. The hotel's location near Duke University and the University of North Carolina gives guests access to some of the best sporting events in the country. An extensive collection of bars, nightclubs and restaurants comprise the bustling nightlife.