Improvement Manager OHS

Position Summary

Position Summary The Performance Improvement Manager - OHS oversees day-to-day clinical operations within occupational health services, partners with the Revenue Cycle Management (RCM) team, and leads training initiatives across OHS. This role ensures consistent performance across clinical staff, supports EMR optimization, and drives revenue recovery efforts. This position will play a critical role analyzing processes and performance within OHS to uncover inefficiencies and provide recommended improvements.

• Serve as OHS operations subject matter expert and participate in leadership meetings.
• Lead Epic optimization for OHS service lines.
• Collaborates closely with internal stakeholders including Business Development, Customer Care, Center Managers, and Regional Directors to gather requirements, map current OHS processes, and develop optimized workflows.
• Oversee development and delivery of OHS specific staff training content in collaboration with the training team. Help train OHS specific processes onsite at the Center (as needed).
• Create an optimized process and workflow to manage clinical staff certifications (e.g., DOT physicals, drug/alcohol testing) and support Center Managers in coordination with credentialing and human resources.
• Provide certifications as needed during OHS service line audits.
• Lead OHS service line related audits.
• Lead performance improvement for eScreen metrics and Center of Excellence program.
• Administer employee enrollment and maintenance in the eScreen system.
• Provide real-time support to clinical staff for OHS operational issues.
• Manage CoWork system and vendor relationship for EPS billing.
• Maximize EPS revenue recovery, focusing on aged accounts and denial prevention.
• Maintain open communication with Revenue Cycle and Clinic Leadership teams.
• OHS liaison between RCM to improve OHS billing practice.
• Coordinate with Regional Directors (RDOs) on delivery and problem solving of the OHS service line.
• Coordinate with the OHS Medical Director to resolve client and clinical issues.
• Assist OHS Medical Director to ensure new provider hires complete work comp training curriculum.
• Manage and coordinate OHS equipment and EPS services and assist clinic staff to ensure consistent availability.
• Perform other duties as assigned.

• Bachelor’s degree in healthcare or management field of study or equivalent work experience within a healthcare setting.
• EPIC Certification

• At least 5 years of experience in OHS care delivery.
• At least 2 years of EPIC experience (certification preferred).

• Process and results-oriented with strong analytical skills.
• Proven cross-functional collaboration and performance management.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Self-directed, adaptable, and organized.
• Strong problem-solving and decision-making abilities.
• Effective time management and team coordination.
• Willingness to travel within region as needed.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:
While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.

WORK ENVIRONMENT:
The work environment is mainly in office. While performing the essential functions of the job the employee may come into contact with a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, employee problems and varying or unpredictable situations. This position may be remote or in office with occasional travel to Fast Med Centers.