Strategic Services Associate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

Duke North at 2301 Erwin Road, Durham, NC

The Department of Radiology is seeking a highly skilled and proactive Strategic Service Associate to support the department's rapidly expanding clinical and operational needs. As part of the Duke Health Integrated Practice (DHIP), this position plays a critical role in driving the strategic, financial, and administrative functions for both our clinical service lines and our academic mission.

This role is central to advancing departmental priorities, including faculty workforce planning and contracting, comprehensive financial management, forecasting and data analytics, and the coordination of professional service agreements with community and institutional partners. The Strategic Service Associate will be a key liaison across DHIP, SOM, DUHS, and departmental leadership to ensure operational excellence, fiscal accountability, and alignment with institutional strategies.

The ideal candidate will bring strong financial and analytical expertise, experience navigating complex health care or academic medical environments, and the ability to manage multifaceted processes with accuracy, discretion, and integrity. This position requires someone who can think strategically, operate independently, and provide leadership with the data needed to inform decisions for an rapidly evolving clinical and academic department.

• Coordinate all aspects of compensation planning and effort distribution to ensure accuracy, transparency, and alignment with DHIP and SOM policies and organizational priorities.
• Prepare, track, and maintain faculty contracts, salary distributions, and related documentation, ensuring full compliance with DHIP, DUHS, and university guidelines. Responsible for contract changes and monthly compensation entries for faculty.
• Serve as a resource to faculty and administrative leaders by offering clear guidance on contract terms, compensation structures, clinical effort expectations, and administrative processes.
• Assist in the development, monitoring, and reconciliation of departmental operating budgets for SOM and DHIP, including identifying trends and opportunities.
• Produce timely and accurate financial forecasts, volume projections, effort tracking, variance analyses, and ad hoc reports to support data‑driven planning and strategic decision‑making for department and DHIP leadership.
• Contribute to annual budget submissions by collecting, validating, and analyzing data related to faculty productivity, clinical performance, staffing needs, and growth projections.
• Manage professional service agreements, clinical coverage contracts, and partnership arrangements with community hospitals, imaging centers, and affiliated institutions; ensure deliverables, timelines, and payment structures are followed.
• Support initiatives that strengthen operational integration between the academic department and DHIP clinical operations, including workflow improvements, alignment of policies, and expansion of service lines.
• Coordinate and execute special projects and strategic initiatives as assigned by department leadership, often requiring cross‑functional collaboration, data analysis, and project management.

• Bachelors degree in a business or health‑related field is required.
• Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.
• Experience can be supplemented with Master's degree with a Master's being equivalent to two years of experience.

• Analytical Expertise: Demonstrated ability to evaluate complex financial,…