Patient Service Associate-Morreene Road

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

• Coordinate and participate in duties associated with daily clinic preparation, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
• Provide customer service, message distribution, ancillary scheduling and preparation, and referrals management.
• Prepare for clinic visits by reviewing next-day patients and completing preparation activities; enter pre-visit orders and prepare new patient charts.
• Handle medical records: pick up, file, return, attach HIPAA/Medicare documents to encounter forms, and maintain patient charts.
• Check-in patients, verify demographic data in Maestro Care, edit as needed, identify correct accounts, collect co-payments and balances, and manage alerts.
• Explain billing to patients according to PRMO credit and collection policies and determine cash collection based on insurance plan.
• Coordinate labs/procedures, prepare encounter forms, audit and batch forms, and schedule tests and procedures.
• Check-out patients, schedule follow-up appointments, and ensure correct appointment types and physician referrals are entered.
• Answer and route telephone messages, relay medical information accurately and timely, and disseminate messages per practice standards.

• Education
  :
  Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Experience
  :
  Minimum of one year of work experience in directly communicating and providing services to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks or activities.
• Degrees, Licensure, and/or Certification
  : N/A
• Knowledge, Skills, And Abilities
  :
  • Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide instructions, interact tactfully with customers, and maintain effective relationships.
  • Ability to apply departmental policies regarding verifying patient information, collecting payments, and maintaining records.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.