Operations Administrator; RN Duke Regional Hospital
Listed on 2026-02-03
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Healthcare
Healthcare Administration, Healthcare Management
About Duke Regional Hospital
Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight‑loss surgery, women's services, and heart and vascular services.
Duke Nursing Highlights- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000+ registered nurses
- Quality of Life:
Living in the Triangle! - Relocation Assistance (based on eligibility)
The Operations Administrator provides on-site operational leadership on a 24‑hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital.
This position is the administrative liaison to patients, families, health system employees and external customers.
36 hours per week, 3–12 hour shifts, Weekend night (8 p – 8 a) shift position.
Work Performed- Intervene in situations involving patients, visitors, hospital staff and other external customers.
- Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
- Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
- Oversee patient care flow while redirecting and allocating resources.
- Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
- Investigate patient/visitor concerns and implements appropriate courses of action.
- Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
- Intervene and problem solve for inter-/intra‑departmental issues. Facilitate interdepartmental communication, negotiation and decision‑making.
- Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues.
- Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
- Document pertinent information, actions and decisions and communicate to appropriate leadership.
- Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
- Collaborate with clinical and support staff to foster delivery of quality care.
- Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer.
- Assist staff in identifying clinical experts for specific patient population concerns.
- Attend Code Five events and participate as needed; provide feedback for staff and completes QA report.
- Assist Patient Access Services in coordinating patient placement.
- Maintain visibility with hospital staff through rounds.
- Assist in evaluating and reassigning staff during crisis situations.
- Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
- Participate in JCAHO activities.
- Coach staff in problem solving, effective communication strategies, conflict…
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