Patient Service Associate- Duke Regional Patient & Visitor Relations PRN

Overview

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Job Summary

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Hours:

PRN, as needed

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
• File history sheets, ancillary reports and all other required patient record documentation.
• Return medical records and attach HIPPA/Medicare documents to the encounter forms.
• Check-in patient upon arrival in the practice and verify patient demographic data in Maestro Care.
• Identify correct patient information, edit Maestro Care as needed, and determine the appropriate account for the visit.
• Present and educate patients on required forms and obtain signatures as required by policy and procedure.
• Complete all Maestro Care check-in files and manage all appropriate alerts; collect and post co-payments and balances due.
• Imprint patient chart documents and requisition/transmittal documents; copy, file and distribute insurance cards as indicated by procedure.
• Coordinate all abs/procedures as requested and maintain private physician office charts.
• Prepare encounter forms, investigate and account for missing encounter forms, and audit for completeness and accuracy before batching.
• Batch encounter forms or charge posting in Maestro Care; schedule tests and procedures; complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies; determine the cash amount to be collected based on insurance plan.
• Check-out patients and make return appointments by physician or referring physician; schedule tests and procedures accordingly.
• Schedule patients into the correct appointment type and manage messaging to physicians, nurses and others; report obtained medical information accurately and timely.
• Disseminate messages according to practice communication standards.

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and maintain effective relationships.
• Ability to apply departmental policies relating to verifying patient information, collecting payments and maintaining records and forms.

Education:

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

Experience:

Minimum of one year of work experience in directly communicating and activities, providing service to patients or the public; preferably in a healthcare related field. Experience in coordinating multiple tasks.

Degrees, Licensures,

Certifications:

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Essential Physical

Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.