Electronic Imaging Technician - RadiologyFilm Library - First Shift

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

With the use of PACS (Picture Archiving and Communication System), the Electronic Imaging Technician (EIT) will support physicians, technologists and other medical staff in the acquisition and distribution of digital patient records in Duke University Health System (DUHS). The EIT works in conjunction with the PACS and Radiology Informatics Team to ensure the maintenance and integrity of the patient's Radiology records.

• Access reports, images and other patient data via Maestro Care/PACS and other DUHS applications.
• Utilize imaging equipment and established procedures to create CDs/DVDs for customers.
• Utilize designated equipment and established procedures to import and export image data on CD/DVD, Powershare and other media.
• Operate the Digital Media Creator (DMC) equipment to create CD or DVD, containing imaging studies in DICOM format at the request of patients, providers, hospitals and other entities.
• Fill requests for DUHS images by pushing DICOM images from PACS to Powershare.
• Push images received in Powershare to PACS in order to fulfill the Maestro Care physician order.
• Using the Maestro Care Image Library Status Report to process orders from providers to store images in PACS.
• Digitize images stored on plain film utilizing Digitizer.
• Transfer images, either the entire study or specifically requested series to designated DICOM destinations.
• Identify unspecified exams.
• Obtain signed patient authorization to release medical information as required by DUHS policy.
• Answer phones, use email to send and receive signed documents and handle faxed requests.
• Perform tasks impacting patient safety and timeliness of patient care; maintain attention to detail and high accuracy in a high volume area.
• Coordinate with outpatient clinics, inpatient units, Emergency Department, and surgeons both internal and external to DUHS.
• Communicate effectively with all DUHS employees, including physicians, nurses, technologists, patient service associates and administrative professionals.
• Perform other tasks related to operations and monitoring of radiology clinical and administrative information systems.
• Troubleshoot problems with image quality and equipment malfunction and submit timely and effective Service Now Requests.
• Display a helpful and professional attitude when helping patients, DUHS staff and coworkers.
• Utilize Microsoft Word, Excel, Outlook, Maestro Care, PACS, and Powershare to complete daily logs, correspondence with attorneys, physicians, patients and other staff members.
• Retrieve studies from various media for downtime situations or upon request from clients.
• Establish and maintain quality assurance procedures for imported and exported image data.
• Maintain auditing and tracking tools for the file room.
• Update patient demographics, merge images to studies, and update order information as part of established procedures or import/export of images data (outside interpretation workflow).
• Assist EICs, technologists, and radiologists as requested.

• Use Excel spreadsheets for undictated reports and unread worklists for department.
• As team lead manage time cards; participate in the review and hiring process.
• Run queries in PACS for unread and unspecified items, requiring basic Excel knowledge.
• Develop documentation, tracking tools, and training materials for Image Library.
• Respond to requests for images and reports related to legal cases.
• Communicate professionally and timely with attorneys, judges, and social workers.