Patient Service Associate; PSA - Duke Primary Care Riverview

Overview

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Position
:
Patient Service Associate (PSA) - Duke Primary Care Riverview

Location
: 5102 N Roxboro Street, Durham, NC 27704

Hours
: 8am - 5pm Monday and Friday, 7am - 6pm Tuesday - Thursday

Duke Primary Care Riverview, located in Durham, provides comprehensive internal medicine and lab services with a team of 28 providers serving 240-300 patients daily. Specializing in internal medicine, cardiology, hospital follow-up care, and new patient access, the clinic offers annual exams, preventative care, chronic illness management, acute illness treatment, immunizations, and women's health services. Committed to personalized, patient-centered care, the clinic meets the diverse healthcare needs of its community.

• As a Patient Service Associate, coordinate and perform a variety of administrative tasks to support the daily operations of the clinic, including clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments.
• Deliver exceptional customer service, manage message distribution, coordinate ancillary service scheduling and preparation, and process patient referrals.
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, and enter pre-visit orders and prepare new patient charts.
• Manage medical records, including picking up X-rays, office charts, and other documentation; file history sheets and reports; return medical records and attach HIPAA/Medicare documents to encounter forms.
• Check-in patients, verify demographic data, edit Maestro Care as needed, identify the correct account, educate patients on required forms, and collect co-pays and balances.
• Prepare encounter forms, investigate missing forms, audit for completeness, and batch encounter forms or charge postings in Maestro Care.
• Schedule tests and procedures and distribute ancillary service requisitions.
• Explain billing policies to patients and determine cash collection amounts based on insurance plans.
• Check-out patients by scheduling return appointments and ensuring proper physician associations when scheduling tests and procedures.
• Answer电话, take and deliver messages to physicians, nurses, and others; report and disseminate medical information accurately and timely per practice standards.

What you will need:

Education

• Knowledge of basic grammar and mathematical principles normally acquired through high school education.

Experience

• Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks or activities.

Degrees, Licensure, and/or Certification

• N/A

Knowledge, Skills, and Abilities

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work, provide instructions, interact tactfully with customers, and maintain effective relationships.
• Ability to apply departmental policies related to verifying patient information, collecting payments, and maintaining records and forms.

• N/A

The intent of this job description is to provide a representative list of duties and responsibilities for this title and shall not be construed as a declaration of the total duties and responsibilities. Employees may be directed to perform job-related tasks beyond those listed.

Job Title:

PATIENT SERVICE ASSOCIATE

Job Code: 4502

FLSA: N

Job Level: B2

Revised Date: 07/01/2015

Supervisory Responsibility:
No

EQUAL EMPLOYMENT OPPORTUNITY

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, pregnancy and pregnancy related conditions, sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—a diverse and inclusive environment is essential. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

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