Patient Service Associate - Children's Health Center

At Duke Health

We are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

The Patient Revenue Management Organization is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions.

Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
• File history sheets, ancillary reports and all other required patient record documentation; return medical records.
• Attach HIPAA/Medicare documents to encounter forms and check-in patients upon arrival.
• Identify correct patient information in Maestro Care, verify demographic data, edit records as needed, and accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms, obtain signatures, and manage all appropriate alerts.
• Collect and post co-pays and balances on accounts due; imprint patient-specific chart documents and requisition/transmittal documents.
• Coordinate all labs/procedures as requested, maintain private physician office charts, prepare encounter forms, investigate missing forms, audit for completeness, and batch for charge posting in Maestro Care.
• Schedule tests and procedures, complete and distribute ancillary service requisitions, and explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan, check-out patients, and make return appointments by scheduling patients into the correct appointment type.
• Answer telephone, take and deliver messages to physicians, nurses, and others; report and disseminate medical information from patients and referring physicians accurately, completely and timely.

Strong verbal and written communication, basic PC and data entry skills, knowledge of medical terminology and telephone etiquette, demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships. Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.

High school education with knowledge of basic grammar and mathematical principles. Minimum of one year of work experience directly communicating and providing service to patients or the public, preferably in a healthcare-related field; experience in effectively coordinating multiple tasks or activities.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members have a responsibility to uphold these values.