Health Unit Coordinator; HUC Inpatient Behavioral Health

Overview

At Duke Health, we re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health s four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women s services, and heart and vascular services.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina s Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patient s requests, accessing the electronic medical record (EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibit excellent customer service skills.

• Answer patient signals and relay requests to appropriate individuals.
• Place calls for consultations as needed.
• Understand and use the manual back-up system as needed.
• Assemble and maintain patient charts from admission through discharge.
• Prepare and upload paper documents into the EMR.
• Navigate EMR, access patient information, generate reports, schedule appointments and manage task list.
• Use available technology to request and coordinate patient transport.
• Assign nursing staff to communication systems.
• Assist in reviewing clerical duties and responsibilities with new staff members.
• Order supplies for the unit; maintain inventory and replenish as necessary.
• Copy, file, mail and/or distribute materials as appropriate.
• Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.).
• Schedule maintenance in automated schedule system as directed by Nurse Manager or designee.
• Generate reports as directed by Nurse Manager or designee (e.g., compliance).
• Participate in review of activities and processes for area of work.
• Assist in implementing changes to effect continual improvement in services provided; and comply with regulatory and legal requirements.
• Exhibit professional communication skills when answering the telephone and interacting with patients, visitors and other staff members.
• Round and greet patients each shift and explain their role.
• Greet patients, visitors, physicians and employees in a pleasant manner and refer to appropriate areas as needed.
• Answer phones, screen and refer calls as appropriate, deliver messages and provide information to patients, visitors and personnel upon request.
• Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies.
• Perform other related duties incidental to the work described herein.

Knowledge of HIS procedures and of manual procedures when the system is down. Successful completion of TJC and other regulatory/designated requirements within the probationary period. Knowledge and understanding of telephone etiquette. Knowledge of general clerical practices and procedures. Knowledge of spelling and medical terminology. Ability to apply specific departmental rules and regulations relating to verifying, processing and maintaining records and forms.

Ability to organize and set priorities. Ability to operate computer terminal and other office equipment. Ability to write legibly. Ability to understand and follow oral and written instructions. Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective relationships with other personnel.

N/A

Education
Graduation from high school or GED; or an equivalent combination of related education and experience

Experience
Six (6) months of work experience related to customer service

Degrees, Licensures, Certifications
N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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