Family Support Coordinator

Overview

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe.

Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You. Duke Pediatric Transplant and Cellular Therapy Family Support Program is seeking an on-site Program Coordinator to join our talented team. More information is located at this link: PTCT Family Support Program.

Education/Training
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelors degree program.

Experience
Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Work requires general knowledge of psychosocial support and pediatric healthcare
, typically acquired through at least two years of professional experience
. Experience in program coordination, patient or family support, community-based initiatives, digital communication, content creation, and event support is preferred.

• Strong interpersonal, written, and verbal communication skills
• Emotional intelligence and ability to engage with families under high stress and pediatric patients with complex medical conditions
• Ability to collaborate effectively with interdisciplinary medical, psychosocial, and program teams
• Strong organizational skills with ability to prioritize competing responsibilities in a dynamic environment
• Proficiency in Microsoft Office (Word, Excel, Teams)
• Experience using Canva for content creation and graphic design
• Comfort with digital communication platforms and social media management
• Attention to detail in program logistics, documentation, and communications

The Family Support Coordinator provides relational, logistical, and programmatic support to Pediatric Transplant and Cellular Therapy (PTCT) patients and families at Duke, with a primary focus on outpatient family support before and after transplant. The role also actively supports Family Support Program (FSP) services, resources, and activities in inpatient settings as part of a collaborative team, helping to ensure continuity of care and connection for patients, caregivers, and siblings throughout the transplant journey.

In close partnership with the interdisciplinary PTCT medical, psychosocial, and Family Support teams, the Family Support Coordinator fosters continuity, communication, and a supportive environment for patients, caregivers, and siblings before, during, and after transplant. The role is responsible for specific program communications, including content creation for Family Support Program social media and contributions to the monthly Family Support Program newsletter. The coordinator also holds responsibility for assigned planning and tasks related to the Rainbow of Heroes Walk, the program4s largest annual event and primary fundraiser.

This position requires flexibility and adaptability to meet program and family needs, including a willingness to travel between office and hospital settings. Outpatient clinic presence is an important component of the work, with the ability to support inpatient programming, special events, and initiatives as needed. Responsibilities may adjust over time in response to evolving program priorities and family needs.

Provide relational and logistical family support to PTCT patients and caregivers primarily in outpatient settings before and after transplant. Conduct pre-transplant touchpoints and orientation, support families during workups, consenting, and medical meetings, participate in outpatient interdisciplinary rounds and team meetings, facilitate outpatient family support groups and peer connections, and support long-term follow-up and social networking for families.

Provide support for Family Support Program services and activities in inpatient settings as part of a collaborative team, including caregiver support groups and respite, Bingo, unit…