Patient Service Associate - Eye Center Hudson III

At Duke Health, we re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

Hours: 8:30am-5:00pm Monday-Thursday, and 9:30am-6:00pm Friday

PSA - Patient Service Associate

• Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
• Provide customer service, message distribution, ancillary scheduling and preparation, and referrals management.
• Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
• Enter pre-visit orders and prepare new patient charts. Retrieve and handle X-rays, office charts, medical records, reports, petty cash, and collections bag.
• File history sheets, ancillary reports, and all other required patient record documentation. Return medical records. Attach HIPAA/Medicare documents to encounter forms.
• Check-in patient upon arrival and verify correct patient information in Maestro Care. Edit Maestro Care as needed and identify appropriate account for patient visits.
• Present and educate patients on required forms and obtain signatures as required by policy and procedure. Complete all Maestro Care check-in files and manage relevant alerts.
• Collect and post co-payments and balances on accounts due. Prepare and imprint patient-specific chart documents and requisition/transmittal documents.
• Copy, file, and distribute insurance cards as indicated by procedure. Coordinate labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms and investigate missing forms.
• Audit encounter forms for completeness and accuracy before batching. Batch encounter forms or charge postings in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on the insurance plan. Check-outpatients and schedule return appointments with correct appointment type and providers. Answer telephones and relay messages to physicians and staff.
• Accurately report obtained medical information from patients and referring physicians; disseminate messages according to practice communication standards.

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work, provide clear instructions, and interact tactfully with customers while maintaining effective relationships.
• Ability to apply specific departmental policies, rules, and regulations related to verifying patient information, collecting payments, and maintaining records and forms.
• Basic grammar and mathematical principles typically acquired through high school education.

Minimum of one year of work experience in directly communicating with and providing service to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks.

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Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender identity or expression, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation or military status.

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Essential Physical

Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.