Mortgage and Consumer Loan Servicing Manager

WHO We Are

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth.

Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

Job Overview

We are seeking a Servicing Manager to join our Secondary Market team in Durham! The Secondary Market Servicing Manager plays a critical role in the organization’s secondary market program, focusing on the servicing and default servicing strategies for the Secondary Market loan portfolio. The Servicing Manager is a member of the Secondary Market management team and is responsible for managing and directing all aspects of the Secondary Market servicing functions, loss mitigation, and default servicing strategies and processes.

This will include continually assessing and providing recommendations on any areas that need improvement, continually assessing the risk of the portfolio and developing loss mitigation strategies to ensure the highest levels of home retention. Responsibilities also include managing all sub‑servicer and vendor relationships. Additionally, the Servicing Manager will keep abreast of industry trends and best practices to respond quickly to changing demands and regulatory changes.

• Manage servicing, by third-party servicers, of purchased portfolios, comprised of mortgage and consumer loans:
  • Including servicing, loss mitigation, and default management
  • Monitoring trends to identify and mitigate potential risks
  • Managing servicer quality assurance reviews as well as any applicable remediation plans
• Monitor industry standards to ensure servicing compliance and best practices
• Manage sub‑servicer, vendor, and GSE relationships
• Manage the hiring, coaching, development, and assessment of staff
• Actively contribute to setting team strategies, identifying operational impacts, and managing the overall team to achieve established goals
• Participate in special projects and other duties, as assigned

• Bachelor’s degree in business, finance or equivalent related field or equivalent years of experience.
• 7 years of experience in collections, default servicing, loss mitigation, consumer servicing and/or mortgage servicing.
• Excellent leadership skills with a proven ability to lead, motivate, and supervise employees, as well as operate as a working manager with a hands‑on approach.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Deep knowledge of the mortgage industry, lending principles and products. Ability to build and maintain productive relationships throughout the organization and with servicing and vendor partners across multiple locations throughout the US.
• Ability to collaborate with management to create a Secondary Market leadership vision as well as strategize methods to implement.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Keen attention to detail and excellent problem‑solving skills.
• Ability to hire, develop, and supervise staff.
• Strong written and verbal communication skills and ability to present information in an effective manner.
• Proficiency with Word and Excel and familiarity with loan servicing systems. Ability and willingness to work overtime as needed.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Click the “apply now” button to apply!

Compensation
:
Competitive nonprofit compensation, based on experience, plus a generous benefits package. Compensation ranges for each position are based on local market rates and will be determined by geography, role, and experience.

Equal Opportunity Statement

Self‑Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. Self‑Help is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.