Mortgage and Consumer Loan Servicing Manager

Mortgage and Consumer Loan Servicing Manager page is loaded## Mortgage and Consumer Loan Servicing Manager remote type:
Hybrid locations:
NC-Durham-307 Maintime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R-100016
*
* Job Description:

***
* WHO We Are:

** Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth.

Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
** We are seeking a Servicing Manager to join our Secondary Market team in Durham!
** The Secondary Market Servicing Manager plays a critical role in the organization’s secondary market program, focusing on the servicing and default servicing strategies for the Secondary Market loan portfolio.  The Servicing Manager is a member of the Secondary Market management team and is responsible for managing and directing all aspects of the Secondary Market servicing functions, loss mitigation, and default servicing strategies and processes.

This will include continually assessing and providing recommendations on any areas that need improvement, continually assessing the risk of the portfolio and developing loss mitigation strategies to ensure the highest levels of home retention.  Responsibilities also include managing all sub-servicer and vendor relationships.  Additionally, the Servicing Manager will keep abreast of industry trends and best practices to allow for quick response to changing demands of the industry as well as regulatory changes.
** WHAT You'll DO**:

Manage the Servicing functions within the Secondary Market team including:
* Maintaining deep understanding of GSE policies, requirements, and guidelines as well as ensuring that GSE sub- servicers meet GSE Guide requirements. Monitoring whole loan servicers and ensuring that they are compliant with Self-Help requirements. Responding to requests from GSEs or sub-servicers.
* Continually reviewing the servicing function and implement changes to ensure efficiency.
* Managing servicers’ external auditors as well as internal auditors assigned to portfolio.
* Review annual due diligence responses including SOC and audited financials.
* Provide overall management of the loss mitigation program including the development and implementation of strategies, processes and initiatives designed to avoid foreclosure and address potential losses.
* Continually assess the effectiveness of programs to improve efficiency and effectiveness.
* Serve as point of contact with sub servicers and GSEs to solve all loan issues.
* Ensure compliance with GSE guidelines and regulations for servicing loans and loss mitigation.
* Manage the full servicing of loans within the portfolio from closing through sale of loan or payment in full.
* Continually monitor trends in the loan portfolio to identify and mitigate potential risks.
* Create and implement loss mitigation policies and procedures to ensure compliance throughout portfolio.
* Ensure accurate and timely record keeping of loss mitigation and develop reporting of activity as needed.
* Research and create other loss mitigation strategies including borrower counseling programs; monitor portfolio performance and effectiveness of strategies.
* Provide overall management of default servicing including the development and implementation of policies and procedures to mitigate financial losses due to foreclosure, deed-in-lieu, short sales, and property disposition.
* Monitor loan level milestones to ensure timely progression and to minimize losses.
* Continually monitor industry standards to ensure compliance and best…