Supervisor, Accounts Receivable - CSA QA and Ambulatory - Hybrid

Overview

At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us and discover how we can advance health together.

Our Patient Revenue Management Organization is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Hybrid Position:
Monday – Friday

Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office. This includes the processing of third‑party claims, the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy. Approve various transactions including refunds, ability‑to‑pay allowances, discounts and write‑offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.

Investigate special collection problems and confer with patients or other responsible parties to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to the Delinquent Accounts section. Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning the collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.

Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions. Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards.

Develop and recommend operating policies and procedures for the Accounts Receivable section. Assist in determining fiscal requirements and compiling budgetary recommendations. Initiate various personnel actions including hiring, performance appraisals, promotions, transfers and vacation schedules, and train new employees. Perform other related duties incidental to the work described herein.

• Supervision
• Budget projections
• Trend analysis
• Interviewing skills
• Personnel practices
• Accounting / bookkeeping
• Duke payroll system office procedures
• Duke accounting system billing/collections
• Insurance claims correspondence
• PC word processing software
• PC spreadsheet software
• PC database management software

Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in Accounting or a directly related field.

Work generally requires five years of progressive experience in an accounts receivable environment. A bachelor’s degree in Accounting or a directly related field may be substituted for the education requirement and two years of experience, OR an equivalent combination of relevant education and/or experience.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.