ROC Operator

Job Title:

ROC Operator Job Description

Join an innovative team in the rapidly growing field of battery power technology. The ROC Operator plays a pivotal role in monitoring and operating remote energy storage sites, ensuring seamless energy management and operational efficiency.

• Monitor and operate remote energy storage sites in real time.
• Identify, investigate, and resolve alarms, faults, and abnormal events.
• Track customer support requests in the CMMS (Salesforce).
• Communicate issue status and resolution steps to customers.
• Coordinate with field personnel by providing operational support during maintenance activities.
• Follow all defined safety protocols and operational procedures.

• Strong energy systems support and network support expertise.
• Proficiency in SCADA systems.
• Excellent customer service skills.
• Ability to work rotating 12-hour shifts including nights, weekends, and holidays.
• Minimum 2-year degree in Electrical Technology/Engineering, or equivalent technical work experience;
  Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Ability to understand and explain technical concepts and scenarios.
• Ability to collect, interpret, and analyze numerical data.
• Strong computer proficiency and ability to learn new software quickly.
• Must be legally authorized to work in the U.S. without sponsorship.

• Experience working in a Remote Operation Center.
• NERC Certified Operator or NERC operations experience.
• Experience with data-visualization platforms.
• Familiarity with SQL and basic data-analysis techniques.
• Experience with distributed power generation, renewables, or industrial controls.
• Computer skills including SCADA operations, MS Office, or Linux basics.
• Ability to interpret electrical single-line diagrams and network drawings.

Work in a leading energy storage solutions technology company, located in Durham, NC Remote Operations Center. Operate in a 12-hour, 2-3-2 shift pattern, rotating between day and night shifts, including weekends. Enjoy the benefits of working in a field experiencing significant growth and innovation, with every other weekend off.

This is a Contract to Hire position based out of Durham, NC.

The pay range for this position is $36.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Durham,NC.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.