Student Services Specialist

Position Information

Title: Student Services Specialist
Work

Title:

Student Services Specialist
Competency Level: Contributing Position
Number: 100514
Salary Grade Equivalent: 65 GN05
FLSA Status: Non-Exempt
Appointment Type: Permanent - Full Time
FTE: 1 = 40 hours/week, 12 months
Salary Range: $33,540 - $43,384
Position Category: Professionals (EEO-1)
SOC Code: 13-2072 - Loan Officers

Be an Eagle - Where Purpose Takes Flight!
At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs in which the institution participates, with the institution’s other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

The primary purpose of this position is to counsel students, parents, and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities, and responding to correspondence. The candidate will be expected to understand and apply federal, state, and university policies and procedures, and must also possess a general knowledge of the Student BANNER system.

The successful candidate must possess a thorough knowledge of Federal financial aid regulations and programs, the need analysis process, financial aid packaging in an automated environment, and the US Department of Education Title IV Delivery System; knowledge of an automated financial aid database system and Electronic Data Exchange; knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) Applications; ability to work independently with little or no supervision;

to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, and excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Master’s degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources. Experience implementing workshops, orientations and/or conferences, and recruitment activities.

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central…