Project Specialist - Corrective Maintenance

• Vision benefit

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
Service Team Leader

As a Project Specialist – Corrective Maintenance, you will work directly with external vendors to provide quality service and ensure the needs of ABB clients are met. There is a heavy customer service basis, as the Project Specialist is often the initial contact, so having good people skills is a must. This position also requires the ability to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

• Coordinate infrared (IR) repair services for key customer accounts, including Amazon, ensuring timely scheduling and completion
• Identify and deploy qualified technicians to customer sites for assistance with panel pulling during IR inspections
• Collaborate with internal team for specialty Amazon programs.
• Support PO receipting in AMSAP.
• Receive customer requests for service in a professional manner, obtaining detailed information to efficiently dispatch, schedule, and manage assigned service calls or projects.
• Assess the service needs of clients understanding detailed scope of work requested and connect them with the correct provider.
• Create and maintain a directory of service providers and vendor resources; source new vendors as needed to eliminate possibility of gaps in service.
• Keep accurate notes and data in system to ensure customer processes and protocols are accurately captured, and service dates and completion details are recorded.
• Meet minimum requirements of phone and response time to ensure efficient feedback for clients.
• Assess client issues and provide recommendations to solve identified problems; elevate issues as necessary to the appropriate individual(s).
• Maintain good rapport with service providers and clients to keep customer base satisfied.
• Participate in a structured on‑call rotation with the team. On‑call duties occur approximately one week every 7‑8 weeks, with advance scheduling to support work‑life balance.

• High School Diploma or GED required.
• 1+ years of experience operating in a high volume inbound/outbound service/call center experience preferred.
• Demonstrated success in a customer‑facing position; call center, or inside sales experience is a plus.
• Experience with Fexa nice to have, or general Work Order platform.
• Excellent customer service and problem‑solving skills.
• Ability to read and understand reports, scopes of work, and spreadsheets.
• Ability to work well under deadlines and to multitask.
• Ability to build partnerships and good relationships with service providers and client.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

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