Recreation Facilities Team Member

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Work Arrangement:

Requisition Number: 266985

Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710

Date:
Mar 6, 2026

BE YOU.

Title: Facilities Team Member (Facility Monitor, Guest Services Attendant, Weight Room Attendant)

Duke Recreation and Physical Education is seeking individuals from the surrounding communities to become a part of our Wilson Recreation Center and Brodie Recreation Center Guest Services Attendant, Facility Monitor, and Weight Room Attendant team! We are seeking employees who can commit to between 10-19.9 hours per week.

Visit us e.edu to find out more about our Duke Recreation and Physical Education department facilities, programs, and team.

BE BOLD.

Qualified candidates should meet the following requirements:

• High School Diploma or GED equivalency
• Must be able to use a computer
• At least 1 full year customer service experience or working with the public
• Certification in First-Aid, CPR/AED or willingness to obtain within 60 days
• Must be able to attend and participate in off hour training sessions
• Ability to interact with diverse groups through a variety of situations
• Ability to use independent judgment when needed
• Strong problem‑solving skills
• Must be able to accommodate a variable work schedule that may include early mornings, late evenings, weekends, and holidays.
• Must be able to work a minimum of 2 shifts per week.

Job Responsibilities

Facilities Job Description s

Department:
Duke Recreation & Physical Education

Location:

Wilson and Brodie Recreation Centers, Duke University

Job Summary:

The Guest Services Attendant is the frontline representative responsible for verifying facility access and membership status, ensuring a welcoming environment, and upholding policies for safe and efficient operation of Duke Rec & P.E. facilities.

Key Responsibilities

• Verify member  membership status using Duke Card, Mobile Duke Card, or MyRec Mobile .
• Deny or approve access based on membership validation displayed in Fusion.
• Assist guests and visitors with entry procedures and enforce guest policies.
• Provide outstanding customer service through warm greetings, helpful responses, and phone etiquette.
• Log and manage lost and found items appropriately.
• Maintain accurate records for guest/visitor logs and incident/accident reports.
• Assist with key management, facility reservations, and coordination with other staff (e.g., facility monitors, lifeguards).

Qualifications

• Excellent customer service and communication skills.
• Attention to detail and ability to follow protocols.
• Comfortable using computer systems and mobile apps.
• Ability to remain professional and calm in emergencies.

The Guest Services Attendant works in a fast-paced, customer-focused environment at the front desk of Duke’s recreation centers, interacting with members and guests to verify access, provide information, and enforce facility policies. The role requires strong communication skills, attention to detail, and the ability to remain professional during emergencies, all while maintaining a friendly and welcoming atmosphere.

Job Summary

The Facility Monitor is responsible for ensuring the safety, cleanliness, and smooth operation of all recreation facilities, including Brodie OR Wilson, Card Gym, and the IM Building Squash Courts. This role involves conducting regular walkthroughs, enforcing facility policies, responding to emergencies, inspecting equipment, and providing excellent support to members and staff.

Key Responsibilities

• Perform regular walkthroughs of all recreation buildings to ensure safety and policy compliance.
• Serve as the first responder during emergencies; coordinate communication with Duke Police and facility staff.
• Enforce access control and ensure all doors and emergency exits are properly secured.
• Monitor cleanliness in locker rooms, restrooms, and general facility areas; report and elevate maintenance issues as needed.
• Inspect, clean, and report issues with cardio and fitness equipment; label broken equipment appropriately.
• Enforce user conduct policies and appropriate athletic attire standards.
• Support front desk and weight room staff during peak hours; provide breaks when necessary.
• Manage…