Concierge - Part Time

Concierge - Part Time at Terra Bella Durham summary:

Part-time Concierge at a senior living community responsible for greeting residents and visitors, handling phone calls and messages, managing logs and mail, coordinating appointments and meal tickets, and maintaining the front desk area. Requires 1–3 years customer service experience or equivalent; HS diploma/GED preferred. Provides administrative support to residents and staff while adhering to company policies and performing other assigned tasks.

Terra Bella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. Terra Bella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care.

Terra Bella Senior Living is looking for a Concierge to join our community_______________________.

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily;
  Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Benefits:

In addition to a rewarding career and competitive salary, Terra Bella offers a comprehensive benefits package.

Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in Terra Bella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

EOE D/V

Keywords:

senior living concierge, front desk receptionist, resident services, customer service, appointment coordination, mail and message handling, visitor greeting, log and roster maintenance, meal ticket management