Customer Service Representative; Call Center

Customer Service Representative (Call Center)

The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, Strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and patient.

We require a minimum of a high school diploma or equivalent, though bachelor’s degrees are preferred.

• Prior customer service experience in a call center environment highly desired
• Technical proficiency in a Customer Relationship Management System, preferably
• Comfortable working with standard operating procedures with focus on quality
• Possess Strong problem solving skills such as superb listening skills and motivational interviewing
• Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
• Ability to work a shift during core business hours between 8:30am – 8:00pm with extended hours to 10:00pm
• Successful completion of paid training without interruption is a must

All your information will be kept confidential according to EEO guidelines.