Customer Service Representative

Benefits

• 401(k) matching
• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Are you organized, self-motivated, and energized by helping people? We’re looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations.

• Book every possible lead and maintain a full schedule
• Confidently handle outbound calls and follow up on missed leads
• Assist with supervision and dispatching of scheduled service and maintenance calls
• Organize office processes to improve efficiency and ensure materials are ready for daily operations
• Send invoices and follow up on payments
• Log calls, quotes, and reasons for won or lost bids
• Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed
• Coordinate permits and inspections
• Collect data on call volume, jobs completed, jobs quoted, and other customer activity
• Manage job board, inventory, and employee data for proper job costing
• Make every effort to maximize productivity and revenue through effective call scheduling
• Reply to emails and incoming calls promptly
• Take personal ownership of calls and turn them into appointments

• Excellent communication skills and natural empathy
• Detail-oriented, self-motivated, and customer-focused
• Professional, dependable, and reliable
• Willingness to learn and follow company standards
• Strong multitasking and organizational skills
• Comfortable using computer systems, scheduling software, and job management tools
• Excited by uncapped earning potential
• Service Titan experience preferred
• Dispatching experience preferred
• Full-Time
• In Office
• Weekdays, Monday–Friday, 8:00 AM–4:30 PM

This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You’ll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results.

Compensation: $18.00 - $22.00 per hour

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.