Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Durham, NC

Compensation: $39,000.00 – $45,000.00 per year

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

With 25 years in business, our award-winning agency is built on a legacy of excellence and community commitment. We currently have a team of six and are growing toward a goal of 9 to 10 dedicated professionals. We offer a 401k with matching, and provide assistance with other benefits to support our team's well-being. Our office is proud to give back by teaching first-time home buying seminars in partnership with organizations like DHIC and Habitat for Humanity.

Our culture is driven by high performance—we enjoy winning, and we consistently compete among the top regional agencies. If you're motivated by excellence and want to be part of a team that plays to win, we’d love to hear from you.

As a Customer Service Representative - State Farm Agent Team Member with Vincent Boone - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.