Field Support Research Specialist
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-01-15
Listing for:
Strawbridge Studios, Inc.
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Field Support Research SpecialistFull Time Hourly Durham, NC, US
6 days ago Requisition
Salary Range: $20.00 To $20.00 Hourly
Field Support Research Specialist
Job Level: Entry–Mid
Starting Pay: $20/hr
Role SummaryThe Field Support Research Specialist provides frontline support by handling incoming requests, troubleshooting system issues, researching missing items, and ensuring accurate data and image integrity across internal platforms. This role contributes directly to service quality and operational efficiency.
Key Responsibilities- Investigate and resolve missing orders, service items, and missing images
- Assist with system issues such as Sign-up Genius and Plicgo
- Conduct a variety of miscellaneous research tasks that support service accuracy
- Answer incoming calls
- Maintain detailed and accurate documentation of all resolved issues
- Collaborate and assist Field Support Production Specialists and other departments when necessary
- Strong attention to detail and problem-solving ability
- Ability to work effectively in a fast-paced support environment
- Excellent communication (phone, email)
- Ability to learn multiple internal systems
- Customer-service mindset, both internal and external
We are currently accepting email resumes only.
No phone calls will be accepted.
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