Ops Senior Admin Assistant ON-SITE Sun-Thur

Join to apply for the Ops Senior Admin Assistant ON-SITE Sun-Thur 22:00 - 06:30 role at UPS
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Be a part of Marken, UPS Healthcare Precision Logistics, one of the country’s largest next‑flight‑out, ground expedite, and service‑parts logistic providers. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup and delivery services on behalf of MNX and all of the major commercial airlines for air haul lift. Our 24x7 call center is now hiring for service‑oriented individuals who are career‑minded and who enjoy a challenging and dynamic environment.

This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

3rd shift Sunday - Thursday 22:00 to 06:30

On‑site – Marken Headquarters, 1009 Slater Rd, Durham, NC 27703

• Handle incoming customer requests via phone, email, and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high‑tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

• At least 1 year of customer service experience
• Time‑management skills
• Must be at least 18 years old and have a high‑school diploma or GED
• Proficiency with Microsoft Word, Excel, Outlook, and data entry; type 30 WPM
• Knowledge of U.S. and world geography and time‑zones is preferred
• Call‑center experience is preferred
• Outstanding communication, customer‑service, and organizational skills
• Ability to operate in a fast‑paced and demanding environment
• Flexibility—able to work additional hours as business requires

Hours

Starting Base Pay: $20.70 per hour

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• Entry level

• Full‑time

• Administrative
• Industries:
  Consumer Services