Ops Senior Admin Assistant - 3rd shift

Operations Senior Administrative Assistant

Location: Marken Headquarters, 1009 Slater Rd, Durham, NC 27703

Hours: 2300 - 0730 (3rd shift) – On‑Site

Employment Type: Permanent (Full‑time)

What You Will Do:

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high‑tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

What You Bring:

• At least 1 year of customer service experience
• Time Management skills
• Must be at least 18 years old and have a high school diploma or GED
• Proficient in Microsoft Word, Excel, Outlook & data entry; type 30 WPM
• Knowledge of U.S. and world geography and time zones is preferred
• Call center experience is preferred
• Outstanding communication, customer service, and organizational skills
• Ability to operate in a fast‑paced and demanding environment
• Flexibility – willingness to work additional hours as business requires

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Equal Employment Opportunity: UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.

Salary: $56,000.00 – $70,000.00