Business Process Document Manager

Job Title: Business Process Document Manager
Location: Durham, Emperor Blvd

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face‑to‑face in our offices 3 days a week. Our head office is purposely designed with collaboration in mind, providing space where teams can come together to strategise, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

Clinical Operations in the Biopharma business unit is accountable for the delivery of clinical studies.

Process, Quality & Business Capability serves across AstraZeneca R&D, providing data‑driven insights to inspection readiness, regulatory compliance, processes, and learning. Listening to AZ and external Voice of the Customers, aligning to AZ goals, and removing the worry about our procedures, CAPAs, Quality Issues whilst implementing major change initiatives.

Business Process Management & Optimisation delivers process excellence through a strong core capability partnering cross‑functionally to drive efficient continuous process improvements using lean methodology and data insight. Resulting in optimised clinical study processes fit for the future.

The Business Process Document Manager is a member of the Business Process Management and Optimisation (BPMO) Document Managers team, and is responsible for control, security, accessibility, development and timely delivery of process related documents for the clinical business processes owned by BPMO.

On “Business as Usual” (BAU) the Business Process Document Manager will support assigned business sub‑processes and work closely with the Business Process Owners accountable for those sub‑processes in day‑to‑day maintenance of the assigned area, including but not limited to authoring of documents, training, managing reviews and communication, applying lean methodologies and seeking continuous improvement.

As part of this role, Business Process Document Manager will be responsible for managing process “toolkits” and the maintenance and upkeep of the toolkit platform and contents as well as all communications regarding process updates supporting their business process areas. It will include working closely with Document Management System team to ensure that the processes/standards is adhered to and provide feedback to the Quality team following issue analysis arising from the BPMO process management.

Business Process Document Manager will work on developing and applying improvements within process documents managed by BPMO applying lean methodologies and technical features of MS Office package as well as looking for improvements for central templates owned by R&D and applied by BPMO. Role will act as a champion for process and document management excellence, and role model adherence to the business process framework.

As the need arises, will act as a mentor for other BPMO colleagues in document management related areas.

As required, will work closely with IT team to facilitate the smooth operation of the document management system.

As part of this role additional responsibility can be assigned in relation to operational maintenance and administration of BPMO used tools in process management (ticketing system for process questions, R&D repository for process toolkits).

• Develop and maintain process related documentation (mandatory,…