Sr. Manager, Customer Demand Planning

Work Schedule

Standard (Mon-Fri)

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Sr. Manager, Customer Demand Planning (CDP) is a Bioproduction Group role accountable for high-quality customer demand plans, and the global process by which to develop, enrich, and communicate those plans across a broad stakeholder group. This high impact/high visibility role leads a group of customer-facing planners focused on some of our largest and most strategic pharma & biotech customers.

You and your team are vital to a successful Thermo Fisher demand planning process and the Sales, Inventory, and Operations Planning process (SIOP) ever, you will also be a customer advocate, focused on end-to-end joint improvements that bring mutual value. As such, the role will also deliver critical customer data and insights back to the various Divisions and BU’s, to facilitate supply decisions, financial forecasting, and other key initiatives.

The candidate will be seen as a trusted partner to Commercial colleagues, Product Management, and the supply chain function.

• Position your team to be the trusted authority of customer demand plans, leveraging history, customer forecast data, molecule intelligence, industry, and other insights
• Collaborates with Accounts on their manufacturing plans (campaigns), related purchase projections to Thermo Fisher, and seeks to understand the customer dynamics that impact demand signal quality
• Develops, with Commercial, the engagement approach to improve collaboration at the Account sites, articulating mutual benefits of the CDP program to strengthen relationships
• Coaches the team on how best to extract and refine customer intelligence, via customer meetings with clear agendas, inputs, outputs, risks and opportunities
• Ensures effective, high-quality demand Interlock process for Accounts thru alignment meetings with a broad set of stakeholders covering new (future) and repeat (existing) business
• Articulates and educates how Thermo Fisher bioprocessing materials are used in key customer drugs, molecules, and brands, to enrich the forecasting process
• Owns the targeted improvement of customer metrics including forecast accuracy, forecast bias, forecast value add, as well as a robust root cause and corrective action (RCCA) process
• Ensures the development and delivery of a clear and concise update for each Account thru standard operating mechanisms (customer pre-demand reviews, interlocks, SIOP meetings)
• Owns the creation and refinement of the ‘Playbooks’ for consistent training and standard work across the team

• BS/BA degree in supply chain, forecasting, Business or operations management
• 7+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
• Understanding of the SIOP or IBP process, statistical forecasting, and Customer Relationship Management (CRM) concepts
• Strong analytics acumen, interpretation of data, and ability to translate into customer insights
• Excellent customer communication skills and problem-solving customer issues

• Pharma/Biotech experience
• Demantra or other Demand Planning Tools experience
• CRM experience
• Power BI experience
• Professional certification such as CPIM or CSCP
• Project Certification (Lean Six Sigma Belt or PMP)

The salary range estimated for this position based in Massachusetts is $–$.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total…