Leader, Sales Operations

Leader, Sales Operations – Cisco

This role can be performed anywhere in the United States. Final date to receive applications:
January 10, 2025.

The Americas Service Provider (ASP) Sales Operations team supports leadership and sales teams, enabling them to build strong customer relationships and drive sales success. In ASP, our customers are many of the world’s most influential technology and communications companies. Our team’s work ensures global connectivity and services reach businesses and consumers everywhere.

The Sales Operations team is made up of a diverse group of professionals who value collaboration, camaraderie, and a positive, fun atmosphere as we strive for operational excellence. With a strong sense of unity and purpose, our dynamic team thrives on the excitement of working with industry leaders and making a tangible impact on the future of connectivity. Joining ASP means becoming part of a supportive, energetic, and innovative community that’s passionate about both results and each other.

The ASP Sales and Operations team—affectionately known as Team GSD (“Get Stuff Done”)—is a dynamic group of passionate, creative, and results-driven professionals dedicated to business planning, field enablement, strategy execution, and overall sales operations. We take ownership of initiatives from ideation through execution, consistently delivering impactful results. By fostering strong relationships and aligning efforts across Geos, Theaters, Segments, and Architectures, we drive excellence, consistency, and simplicity with a focus on reducing administrative overhead for our sales teams and accelerating Cisco’s growth.

Team members collaborate closely with global, AMERICAS, and ASP sales teams, leaders, and peers, while also building strong partnerships with key organizations such as Finance, CX, and other S&P groups. Our team culture combines professionalism with a fun, energetic spirit, making Team GSD an exciting and rewarding place to grow your career.

• Lead a high-performing team of Field Business Advisors (FBAs) to ensure effective sales support and operational excellence across the Americas Service Provider (ASP) organization.
• Guide stakeholders through New-Year and Mid-Year Readiness processes to ensure seamless transitions, goal sheet submissions, and alignment with business objectives.
• Serve as the ASP expert on sales compensation by understanding ASP-specific compensation plans, SPIFFs, and bonus structures to optimize motivation and rewards for our sales teams.
• Organize and manage the Sales Recognition Program (SRP) to celebrate achievements and foster a culture of excellence.
• Drive the Unified Customer Definition project to create clarity and consistency in customer engagement, ultimately supporting strategic growth and sales success.

• 7+ years of leadership experience in sales operations solving complex business challenges in a matrixed environment.
• Expertise in direct and cross-functional team leadership and project management.
• Exceptional written and verbal communication skills, able to convey complex ideas clearly and persuasively.
• Strong analytical, organizational, and creative problem-solving abilities, with a focus on driving continuous improvement.
• Highly proficient in Excel and PowerPoint; experience with SharePoint and Cisco-specific tools a plus.

• Knowledge of Service Provider, Webscale, or Hyperscale industry and business models.
• Strategic thinker with strong thought leadership and cross-functional influence.
• Skilled at balancing short-term demands with long-term objectives.
• Polished, politically savvy leader with strong presence.
• MBA or equivalent experience preferred.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our…