Billing Operations Analyst

What You'll Do

As a Billing Analyst you will ensure accurate billing through the optimization and continual improvement of the billing processes. Your role includes analyzing billing operations, identifying improvement opportunities, prescribing strategies, and managing projects to completion. You will develop an end‑to‑end understanding of billing, create and maintain process documentation, facilitate training across global teams, and report to the Director of Billing Services.

This is a remote position located within the United States.

• Act as the process expert for billing.
• Analyze, document, and map operational processes.
• Plan, execute, and implement process improvement initiatives.
• Manage projects using established project‑management methodologies.
• Create best‑practice documentation and facilitate training across global teams.
• Track and communicate project statuses.
• Participate in system implementations by defining requirements, supporting testing and validation, and preparing the team for business readiness.
• Collaborate with cross‑functional teams to ensure successful outcomes.
• Coordinate user acceptance testing (UAT) with end‑users.

• Bachelor's degree in business or finance, or equivalent experience.
• 3+ years of experience in a billing role at a SaaS company with revenues of at least $100 million.
• Understanding of process‑mapping methodologies.
• Experience with project management.
• Ability to identify alternatives, make objective recommendations, and collaborate with others to achieve goals.
• Intermediate proficiency in Excel and Salesforce.

• Colorado: $62,800 – $97,400 (annually)
• Washington: $62,800 – $107,800 (annually)
• California: $62,800 – $117,800 (annually)
• NYC: $76,000 – $117,800 (annually)

The base pay range above is the general base pay for a successful candidate within the stated state. Actual salary may vary based on geographic location, experience, qualifications, and market and business considerations. The role is eligible for an annual bonus based on individual and company performance, subject to applicable plan terms.

AI is embedded in our workflows, decision‑making, and products. Success here requires embracing AI as an essential capability.

• You bring experience using AI and AI‑related technologies, ready to thrive here.
• You apply AI daily to business challenges—improving efficiency, contributing solutions, and driving results.
• You grow with AI by staying curious about new trends and best practices and by sharing knowledge so others can benefit.

Total Rewards In addition to a competitive compensation package, paid time off, and paid parental leave, many employees are eligible for bonuses.

Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion and is committed to integrating them into our business practices and organizational culture. We operate 8 employee‑run resource groups, each with senior leadership and executive sponsorship.

We’re defining the relationship between tax and tech. We’ve built an industry‑leading cloud compliance platform, processing over 54 billion customer API calls and more than 6.6 million tax returns annually. Our growth is real—we’re a billion‑dollar business and are not slowing down until we’ve achieved our mission of being part of every transaction in the world.

Supporting diversity and inclusion is a cornerstone of our company. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Seniority Level: Mid‑Senior Level

Employment Type: Full‑time

Job Function: Management and Manufacturing

Industries: Software Development