AVP, Business Systems - nCino

Description

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly‑owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship‑based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses.

Banc of California offers a broad range of loan and deposit products and services, with full‑service branches throughout California and Denver, Colorado, as well as full‑stack payment processing solutions through Banc Edge. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential.

We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well‑being with comprehensive benefits, career development programs, a variety of employee resource groups, and more.

TOGETHER WE WIN®

The AVP, Business Systems & nCino Administration will serve as a senior functional and technical contributor responsible for administering, enhancing, and supporting the Bank’s nCino platform. This role combines advanced business systems analysis, nCino administration, and Salesforce Flow design expertise to optimize commercial lending operations and enterprise workflows. The AVP partners with business stakeholders, technology teams, and vendors to define requirements, implement solutions, and ensure platform stability, scalability, and alignment with Banc of California’s objectives.

This position performs all duties in accordance with company policies and applicable regulations.

• Lead end‑to‑end delivery of nCino enhancements, including gathering and translating business requirements into user stories, process flows, and functional specifications.
• Support the primary nCino administrator, assisting with configuration, workflow enhancements, page layouts, validation rules, data integrations, and user management.
• Design, build, test, and deploy advanced Salesforce Flows to automate business processes and improve operational efficiency.
• Utilize and troubleshoot Apex classes and triggers in partnership with development resources; ability to understand Apex logic for impact analysis and solution design.
• Act as liaison between business units, IT, and vendors to ensure optimal platform performance and solution delivery.
• Conduct impact analysis related to configuration changes and cross‑functional dependencies.
• Manage upgrades, releases, and change requests in accordance with the Bank’s SDLC and Change Management policies.
• Support and participate in User Acceptance Testing and develop test cases and scripts ensuring traceability to requirements.
• Develop and maintain training materials, knowledge‑base documentation, and self‑service support tools.
• Create and maintain reports and dashboards; perform data uploads as needed.
• Participate in annual Disaster Recovery exercises and ensure alignment to business continuity standards.
• Serve as a mentor and subject matter expert for junior analysts or support staff.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity to cultural differences; promote a working environment free of harassment of any type.
• Follow policies and procedures; complete tasks correctly and on time; support the company’s goals and values.
• Perform the position safely, without…