Automotive Lead Technician

Automotive Lead Technician

Company: Bridgestone Retail Operations, LLC (BSRO)
Location: Durham, NC

Overview: Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, operating over 2,200 company‑owned stores across North America, including Firestone Complete Auto Care, Tires Plus, and Wheel Works. With more than $4.5 billion in tire and auto service sales, BSRO offers a career platform that values diversity, continuous learning, and superior customer service.

Job Category: Retail

Pay Range: $23.40 – $40.32 per hour (flat‑rate pay model based on regional productivity averages).

The Lead Technician will diagnose and repair drivability and electrical systems, while mentoring a team to enhance customer care and satisfaction. Strong leadership, communication, and technical expertise are required.

• Diagnose and repair to specifications: brake system, hydraulic system, exhaust, fuel ignition (primary and advanced), electrical, suspension and alignment, air conditioning, and computer systems.
• Explain technical diagnoses and required repairs to customers in clear, non‑technical language.
• Stay current with rapidly changing automotive technology through continuous paid formal training.
• Assist and train technicians/mechanics in performing technical activities.
• Obtain or maintain ASE certifications in at least five of A1–A8 within the first two years of employment; company pays tests and fees.

• Valid driver’s license at all times with ability to drive customer and company vehicles.
• Proficiency in brake diagnosis/repair.
• Proficiency in alignment, steering, and suspension diagnosis/repair.
• General automotive maintenance and tire repair skills.
• Current federal, state, and local certifications/licenses where applicable.
• Ability to communicate technical information to non‑technical individuals.
• Reading, writing, and basic math skills.

• Strong understanding of electrical/electronic systems, engine repair, engine performance, automatic transmission/transaxle, manual drivetrain/transmission, and automotive heating/AC.
• At least five years of automotive repair experience, proven via third‑party assessments or completion of a vocational‑technical school program.
• ASE certification in at least three of A1–A8 (L1 may be one of the three; Brakes and Steering & Suspension ASEs preferred).

• Medical, Dental, and Vision coverage starting day one.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

• Professional Development:
  Resources to help you level up at any career stage.
• Community Involvement:
  We proudly work with local communities and give back where we can.
• Integrity & Teamwork:
  Our teams prioritize doing the right thing together.

All hired employees must complete a Form I‑9 Employment Eligibility Verification at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Mid‑Senior Level

Full‑time

Management and Manufacturing

Equal Employment Opportunity: Bridgestone is proud to be an Equal Employment Opportunity employer. We consider for employment all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.