Administrative Associate Quality Assurance

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Department of Health and Human Services

Social Services

Administrative Associate II (S)

NC02

This position provides administrative support to the Quality Assurance (QA) and Constituent Concerns (CC) Teams.

• Running reports utilizing Data Warehouse and the Online Case Management System (OMS)
• Generate graphics and other visuals to support reports.
• Receiving and assigning constituent concerns.
• Populate and maintain tracking logs and generating and distributing monthly reports.

Salary Range: $31,200 - $51,249

Recruitment Range: $31,200 - $38,767

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities / Management Preferences are not required. Applicants who possess the following skills are preferred.

• Experience in prioritizing a wide variety of work
• Experience in using Microsoft Word and Excel to prepare written communication, presentations, maintain CC log etc.
• Experience in working independently with people with courtesy and tact in performing duties that may be sensitive in nature
• Experience in record keeping, compiling, summarizing, and performing basic analysis of data.

This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://(Use the "Apply for this Job" box below).

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

We invite all potential applicants to apply for positions for which they may be qualified.

• Information should be provided in the appropriate areas, to include the following:
  Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of the application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application to support your answers.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be…