Administrative Assistant - Duke Eye Center

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

Duke Eye Center at Erwin Rd - 2351 Erwin Rd

We are seeking an Administrative Assistant to be the lead staff support for the Ocular Immunology Division at the Duke Eye Center. This position is responsible for managing staff, oversight of the division and day‑to‑day operations of the division. Experience managing employees is strongly preferred and experience in a clinical/medical office setting is required.

• Supervise staff assistants/provider support assistants – manage workflow, approve timecards, manage vacation requests, and oversee staffing needs of the division.
• Manage triage schedules, division call schedules and coordinate fellowship programs.
• Answer telephone, take and deliver messages to physicians and staff. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Perform clerical and typing tasks involving varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda and reports or summaries.
• Perform various appointment and access‑related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
• Coordinate services across multiple Duke Health locations, departments and providers.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke providers.
• Utilize multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Oversight of credentialing within the department, along with assisting coordination of lectures within the division.

• High school education or equivalent.
• Two years of administrative support experience of increasing variety and/or complexity.

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.

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All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.